About Cathy Fennell
Cathy Fennell is a Leadership Development and Organisational Performance consultant. She has worked as an internal and external consultant with Blue Chip companies for 23 years and specialises in Change Facilitation, Organisational Effectiveness, Leadership/Team Development.
Cathy has a reputation for developing and facilitating change and skills development in complex matrix environments with both a strategic and commercial eye and a pragmatic inclusive style. Her skills in Total Quality Management and business management coupled with leading edge organisational and behavioural development enables her to address both the hard and soft side of business transformation and leadership development to great effect. Strong in forging relationships across organisationals and national boundaries and asking the tough questions, she brings gravitas and incisiveness at an executive level, whilst engaging and inspiring teams with her passion, energy, leadership and personable nature.
Cathy’s MBA is from Henley Management College.
Entries by Cathy Fennell
Follow us on TwitterMy Tweets
- Weak Emotion: Is Customer Satisfaction Strong Enough to Increase Brand Loyalty?11th May 2019 - 10:39 am
The late Robert Plutchik was perhaps the leading expert on emotions. He theorised that each basic emotion has a counterpart. Thus, surprise is the opposite of anticipation and fear the opposite of anger. Moreover, emotions vary in intensity, from very weak to very intense. Thus, anger goes from annoyance to fury. Joy goes from serenity to ecstasy. Human behaviour, in spite of logic, is almost always linked to an emotional response.
- Fake News: How Distrust is Killing the Customer Experience2nd May 2019 - 1:45 pm
When Tim Berners-Lee invented the World Wide Web 30 years ago, he could not possibly have foreseen the immense benefits his creation would give rise to. Without question, every one of us has gained enormously from the web’s existence. As customers, our primary advantage is the balance of power swinging towards us and away from the suppliers.