About Cathy Fennell
Cathy Fennell is a Leadership Development and Organisational Performance consultant. She has worked as an internal and external consultant with Blue Chip companies for 23 years and specialises in Change Facilitation, Organisational Effectiveness, Leadership/Team Development.
Cathy has a reputation for developing and facilitating change and skills development in complex matrix environments with both a strategic and commercial eye and a pragmatic inclusive style. Her skills in Total Quality Management and business management coupled with leading edge organisational and behavioural development enables her to address both the hard and soft side of business transformation and leadership development to great effect. Strong in forging relationships across organisationals and national boundaries and asking the tough questions, she brings gravitas and incisiveness at an executive level, whilst engaging and inspiring teams with her passion, energy, leadership and personable nature.
Cathy’s MBA is from Henley Management College.
Entries by Cathy Fennell
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- Game, Set, Match: How a Sports Club Won its Members Back17th February 2020 - 5:18 pm
A well-established, prestigious sports club nestled somewhere in the idyllic countryside seems like a foolproof business model. That is, until its leadership team noticed a steady decline in membership numbers and lower levels of overall engagement from its resident members. It could be safely assumed that they had rested on their laurels for some time, and its CEO, desperate to reverse the downturn, decided that the solution was to become more ‘customer-driven.’
- Garbage In, Garbage Out: The Danger of Misdirection in Customer Surveys22nd November 2019 - 5:43 pm
Market researchers report that response rates are down dramatically. They attribute this to increased survey fatigue, evidenced by more and more surveys not being completed or even started. Far too many surveys are at once competing for our attention and stockpiling in our inboxes. But there is another, less frequently acknowledged reason for plunging response rates.