Entries by PO Dream Team

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Fake News: How Distrust is Killing the Customer Experience

When Tim Berners-Lee invented the World Wide Web 30 years ago, he could not possibly have foreseen the immense benefits his creation would give rise to. Without question, every one of us has gained enormously from the web’s existence. As customers, our primary advantage is the balance of power swinging towards us and away from the suppliers.

Project Management

The role of relationships

Tales from the Project Frontline: Lessons learned so you don’t have to!

I remember a time, back in the old days, when project management was done by project managers whilst the rest of us looked on, or not, as the case may be, with varying degree of interest. Today’s landscape is different. It’s now not so much a distinct discipline or function. In many organisations, project management is thought of as a core skill or ‘competency’ – a fundamental way of working.