About Rowan Jackson
Rowan Jackson is Promising Outcomes LLP other co-founder and is a Strategy Development & Implementation specialist and Executive Team Facilitator. He has worked both as a consultant and as a Change Management practitioner in companies. Rowan has had two careers; the first, 20 years in the Royal Marines where, after serving in Commando units, he spent two years in The Royal Household. After this, Her Majesty The Queen invested him as Member of the Royal Victorian Order (MVO).
He leads a variety of executive workshops (from strategy development, implementation and mergers to relationship building) and develops coaching, inter-personal communication presentation and selling skills in executives, including negotiations, meetings management, feedback, sponsorship, service quality, sales, relationship and account management skills.
Rowan’s MBA is from the Cranfield School of Management.
Entries by Rowan Jackson
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- Weak Emotion: Is Customer Satisfaction Strong Enough to Increase Brand Loyalty?11th May 2019 - 10:39 am
The late Robert Plutchik was perhaps the leading expert on emotions. He theorised that each basic emotion has a counterpart. Thus, surprise is the opposite of anticipation and fear the opposite of anger. Moreover, emotions vary in intensity, from very weak to very intense. Thus, anger goes from annoyance to fury. Joy goes from serenity to ecstasy. Human behaviour, in spite of logic, is almost always linked to an emotional response.
- Fake News: How Distrust is Killing the Customer Experience2nd May 2019 - 1:45 pm
When Tim Berners-Lee invented the World Wide Web 30 years ago, he could not possibly have foreseen the immense benefits his creation would give rise to. Without question, every one of us has gained enormously from the web’s existence. As customers, our primary advantage is the balance of power swinging towards us and away from the suppliers.