The Cross Check assess the performance on an internal supplier function (e.g. IT) against the expectations of their internal customer function (e.g. Marketing)
To internal relationships and break down departmental silos to nurture a ‘one enterprise’ culture.
No Blame Game
External facilitation maintains objectivity, promotes openness and suppresses the ‘blame game’
Your organisation may have a wonderful strategy to achieve customer satisfaction, developed by the sales and marketing team perhaps and fully driven by the priorities of your customers.
The purpose of the Cross Check looks inwards to align all parts of your organisation behind the strategy.
It ensures that each department or division connects formally to create genuine internal customer/supplier relationships and to establish close and harmonious relationships which nurture a ‘one enterprise’ culture.
The Cross Check treats internal customers in the same way as PROMIS treats external ones
The Cross Check helps internal operations run smoothly to exceed the expectations of their internal customers and thereby help the company exceed its external customers’ expectations.
The Cross Check outcome is an inter-departmental Service Level Agreement which balances improvement targets with resource requirements.
Clients find Cross Check is an invaluable tool to bring rigour to their internal relationships and break down departmental silos.
External facilitation by our expert change agents maintains objectivity, promotes openness and suppresses the ‘blame game’. Above all, it requires all staff to be much more customer-focused and creates a visible internal value chain that connects every member of staff with the principle of exceeding external customers’ expectations.
Having finally had our proposal accepted by our client, a signature on the contract seemed like a mere formality. That’s when we were stung by the email from the clients purchasing department; to secure the Purchase Order, they would be looking for a 20% reduction in price.
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