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- Not Everything That Can Be Counted Counts17th June 2022 - 1:00 pm
19th century shopkeepers knew that their business would thrive if they met their customers’ expectations. They knew that knowing their customer was essential, as was the shopping experience…
- Employee Expectations 202213th June 2022 - 10:06 am
A recalibration of work-life balance and an emphasis on wellbeing and employee engagement has been due for a long time and should be welcomed and embraced with open arms.
- It’s A Question Of Trust6th May 2022 - 11:00 am
Trust is a fundamental building block for effective business relationships with employees and customers. In his acclaimed book The Culture Code¹, Daniel Coyle identifies 3 common characteristics that define high-performance teams in the workplace…