If you’re a customer, how can you get your supplier to respond to your needs?
Build Strong B2B Relationships
Our PROMIS® service for major accounts measures performance against expectations of an individual relationship between a business customer and its supplier. PROMIS® works through a series of workshops to facilitate the creation of an action plan to bring the performance of the supplier into line with that specific customer’s expectations. It is a cost-effective way to improve business performance and the profitability of your business.
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- When loyal customers give up and leave29th September 2017 - 1:10 am
When loyal customers give up and leave By Rowan Jackson, Bill Fonvielle and Cathy Fennell Our recent newsletter on “British Airways; how cost cutting increases costs” did something very unusual; it went viral. At the time of writing, it has been read by over 301,000 people and attracted more than 1850 comments, 99.9% of which […]
- The Magic of Customer Expectations: How to Know What Customers Really Want26th September 2017 - 3:27 pm
The Magic of Customer Expectations: How to Know What Customers Really Want By William Fonvielle Not so long ago many companies viewed customers as just a necessary inconvenience. Like vaccinations, you had to have them from time to time, but the encounter was often a tiny bit painful. But today, countless books, articles, and […]