BUILDING A VISIONARY COMPANY REQUIRES 1% VISION AND 99% ALIGNMENT
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- Dead Data: It’s Time to Rethink the Satisfaction Survey7th December 2018 - 11:40 pm
In talking with prospective clients, we frequently encounter similar perceptions about research surveys. Clients have become accustomed (through their use of previous satisfaction or market surveys) to the idea that they can gain important insights from a standard set of survey questions and, in some cases, it even equips them with the ability to compare their ‘score’ with that of their competitors. Perfect, right?
- Employee Engagement: it is vital to know the numbers29th September 2018 - 9:51 pm
Some years ago, I was on the Europe, Middle East and Africa Board of a company. We had 2200 people in 34 offices in 21 countries. I had done considerable research into our people. I presented the results back to the Board at a meeting in New York.