BUILDING A VISIONARY COMPANY REQUIRES 1% VISION AND 99% ALIGNMENT
Follow us on TwitterMy Tweets
- The Net Promoter Scam: How NPS is Misleading Your Business5th July 2019 - 9:55 am
In a recent front-page article titled The Dubious Management Fad Sweeping Corporate America, the Wall Street Journal identified some of the problematic details of the now-ubiquitous customer survey system: the Net Promoter Score; which according to the journal has developed “a cultlike following among CEOs in recent years.”
- The Art of Employee Surveys15th June 2019 - 9:41 am
The ancient Greek philosopher Heraclitus is often credited with saying “no one can step twice into the same river.” In other words, change is the one constant we can be sure of. It is not the same river and they are not the same person. Both, for better or worse, have changed. His words ring true for most things in life, in love and in business. Everything, in fact, except Employee Surveys.