THE CROSS CHECK
- EFFICIENT PROCESSES
- FEWER WASTED RESOURCES
- IMPROVED TEAM CULTURE
- BETTER INTERNAL CUSTOMER/SUPPLIER RELATIONSHIPS
Departments that are neither aligned nor coordinated are notorious for workload frustration and inefficiencies.
The Cross Check is an invaluable tool to bring rigour to internal relationships and break down departmental silos.
RETHINKING INTER-DEPARTMENTAL RELATIONSHIPS
The Cross Check offering aligns two or more key functions within your business that have an internal ‘customer/supplier’ relationship.
Formalising the nature of these internal ‘customer/supplier’ relationships elevates the conversation out of the daily blame game and brings the clarity required to drive responsibility and accountability across boundaries. This ensures each department or division can connect in genuine interdependent relationships which nurture a ‘one enterprise’ culture.
For example, the focus could be to assess the performance of an internal supplier function like IT against the expectations of their internal customer function like Marketing. Sometimes their respective deliverables are one-way and at other times they are bi-directional.
GATHERING EXPECTATIONS AND ASSESSING PERFORMANCE
Just like our approach to external customer/supplier relationships, we start by gathering the ideal expectations that one function has of the other (and vice versa if appropriate). We then measure the performance of the supplier function against those expectations to produce a clear picture of what is helping or hindering efficient interlocks.
COLLABORATING TOWARDS A NEW RELATIONSHIP
Collaborative action planning re-sets the relationship in our action workshop. Independent facilitation by our expert consultants helps de-code the research in a way that maintains objectivity, promotes openness and defuses the ‘blame game’.
We help you to redesign processes to be more efficient , clear up many misunderstandings and workload overlaps, and start communicating and cooperating in a whole new way. New cross functional bonds are formed that prove fruitful for the entire organisation.
Above all, it enables all staff to be much more customer-focused and creates a visible internal value chain that connects every member of staff with the principle of exceeding customer expectations.
COMBINING WITH OTHER OFFERINGS
The Cross Check is often used as a follow up to our customer relationship offerings; Strategic Customer Relationships (SCR) or PROMIS® and our Strategic Alignment Relationships (SAR) offering. Clients have found it to be a beneficial way to drive supporting functional alignments that have been identified from the customer and strategy assessments.
Making sure different teams work better together is as essential as keeping moving parts lubricated. We provide the right oil.
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