Promising Outcomes provides organisations with a rigorous and unique way to improve relationships with customers, suppliers, employees and internal teams.

Strategic Customer Research

Assess your performance against customer expectations

Business 2 Business

Measure and build strong B2B relationships

Strategic Sales Force Research

Measure the performance of sales team against client expectations

Strategic Employee Research

Become an employer of choice

Cross Check

Internal teams that pull together

Promising Outcomes Webcast

Beyond Traditional Customer Satisfaction Surveys

Is your customer satisfaction approach outdated?

Listen to Bill Fonvielle as he shares:

  • Why customer satisfaction metrics miss the mark
  • The basis of Customer expectations theory and getting you deeper insights
  • Implementing expectations research to get a better handle on your customers

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From understanding hidden expectations through to facilitating action and change, our expert team provide scalable services to suit your needs.

Our Services Provide:

Why Try Something Different?

“Customer Satisfaction” and “Employee Satisfaction” have long been key business metrics.  The problem is that they don’t tell you much about exactly what and how to improve.  Before you can create satisfaction, you must meet or exceed expectations.

So, try something different by learning about the expectations you need to meet in order to succeed.

Are You A Truth Seeker?

It can often be uncomfortable hearing the truth, or dealing with the trade-offs required for change.

However, we know that long term loyalty or advocacy is repeatedly gained when there is a genuine desire to understand and deal with reality and find win/win solutions.

This may sound like utopia, but it accessible and indeed very profitable.  It requires trust, curiosity, vision and tenacity.

The question is – are you up for the challenge? ….

Why Act Now?

“Time is money”

Understanding your customers’ and employees’ expectations can put you on the fast track to success.

Speed is critical in business today; the fast dominate the slow.

The quicker you can reduce hassle, waste, cost and time, the better.

The quicker you can exceed expectations, including your own, the better.

Why wait?

Get In Touch

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