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- Customer Focus – It’s About Driving the Culture8th April 2019 - 7:31 pm
To refresh your memory – Tom was driving his BMW home from its regular service when he lit a cigarette. Upon attempting to flick the ash into the car’s ashtray, he was horrified to discover that the garage had removed the ashtray’s inner part to clean it but had forgotten to replace it.
- Why Competitive Benchmarking Stifles Innovation3rd March 2019 - 11:13 pm
In case you haven’t seen it; the protagonists in the Wizard of Oz undertook their epic odyssey in search of something they each thought was missing inside of them: a brain, a heart, courage, and a way home.