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Rapier Group Case Study
Focusing on workforce resilience drives growth
Situation
Rapier Group’s business included major corporate events management. The MD, Helen Seaman, sought our help to acquire critical staff insight to inform their strategy development. Their objectives were to:
- Improve staff retention.
- Understand how staff rated them as an employer.
- Integrate their delivery processes better.
- Provide clearer overall direction to their workforce.
Our Task
We were asked to:
- Carry out employee research across the whole business.
- Identify priority areas for improvement.
- Prioritise internal employee development projects.
- Lead strategy workshops to present our insights, agree action plans and create a Dynamic Scorecard for the implementation of the new strategy.
Action We Took
- Led expectations-based research across the entire workforce, to understand their expectations of an ideal employer and how they felt Rapier Group were performing against these.
- Used this information to highlight performance gaps and opportunities to improve employee relationships.
- Delivered 3 day executive workshops to feedback these employee insights and guide the team through the development of an action plan.
- Created a Dynamic Scorecard to help the client manage and measure their ongoing performance.
- Helped the client design high quality communications to provide feedback to employees after the survey.
Results
Their new strategy was implemented within a year, with operational and financial gains across the business:
- A reduction in staff turnover.
- Better organisational performance, including prioritisation and execution of internal projects
- Rapier was able to withstand a sharp industry downturn and, as a result, bought a competitor and grew the business rapidly.
The MD said: “We would not have worked through the challenges we faced without your help. Our team were determined that we were not going to let this situation beat us and it really helped. We cannot put a value on it.”
Project take-away
Taking a hard look at their business and proactively tackling employee issues made the business operationally and financially stronger and able to weather difficult economic conditions.