by PO Dream Team | Sep 4, 2023 | Employee Experience, Employee Loyalty, Engagement, Insights, Research
What’s YOUR Employee Experience Pain Point? By Emily Berridge There’s been a lot written about the employee experience (EX) lately. From generational differences [see our article], conversations about hybrid/office working [LinkedIn, 2022] and the quiet quitting trend...
by PO Dream Team | Aug 23, 2023 | Customer Loyalty, CX, Engagement, Insights, Research
The Questions You’re Not Asking May Be The Most Important Ones By Harry Cruickshank Amongst his many talents, a good friend of mine (let’s call him Mike) used to be a leading ride and handling engineer at Lotus Cars. He dedicated himself to making cars sublime to...
by PO Dream Team | Jul 5, 2023 | Customer Loyalty, CX, Engagement, Insights, Research
Protect Your Customer Base – It’s The Nucleus Of Your Value By Harry Cruickshank Customers are expensive for FS firms: They are expensive to acquire – consider the total cost of marketing activities, incentives to join or switch and the costs associated with...
by PO Dream Team | Jun 2, 2023 | B2C, Customer Loyalty, CX, Engagement, Insights, Research
Consumer Duty Is Good For Your Business (Honestly) By Harry Cruickshank If you cast your mind back to when you were a child, you’ll surely be able to recall things that weren’t very appealing at the time but, on reflection now, turned out to be beneficial to you in...
by PO Dream Team | Apr 30, 2023 | Employee Experience, Employee Loyalty, Engagement, Insights, Internal Teams, Research
Employee Expectations & Consumer Duty Compliance By Emily Berridge “Understanding employee expectations helps with Consumer Duty compliance” Our recent article explained that taking an expectations-based approach to the changes required by the Consumer Duty (CD)...
by Rowan Jackson | Apr 16, 2023 | Engagement, Insights, Internal Teams, Leadership, Research
How Seriously Do You Take Training? By Rowan Jackson A few years ago, the CEO of Diageo, the huge global drinks business, was a burly, plain speaking, disciplined and well organised Mancunian, Paul Walsh. Having been made the chief executive in 2000, this hands-on...
