by PO Dream Team | Sep 16, 2024 | B2B, B2C, Data, Insights, Internal Teams, Key Accounts, Leadership, NPS & CSAT, Research, Stakeholder Alignment
Nothing compares to certainty (revisited) By Harry Cruickshank Critical thinking is a core skill, essential in the complex, ever-changing world of business. It’s an attitude that questions everything, seeks knowledge and pursues the most effective and pragmatic...
by Rowan Jackson | Apr 16, 2023 | Engagement, Insights, Internal Teams, Leadership, Research
How Seriously Do You Take Training? By Rowan Jackson A few years ago, the CEO of Diageo, the huge global drinks business, was a burly, plain speaking, disciplined and well organised Mancunian, Paul Walsh. Having been made the chief executive in 2000, this hands-on...
by PO Dream Team | Apr 4, 2023 | CX, Employee Experience, Employee Loyalty, Engagement, Insights, Internal Teams, Leadership, Research
Avoiding The Unavoidable By Harry Cruickshank Looking at the latest state of play on Consumer Duty, based on status checks by the FCA plus anecdotal evidence from a number of sources, it brings to mind a couple of related consulting terms I came across several years...
by PO Dream Team | Mar 31, 2023 | Employee Experience, Employee Loyalty, Engagement, Insights, Internal Teams, Leadership, Research
A Different Approach to Employee Experience By Emily Berridge According to this article by McKinsey (here) the working world seems to be catching on to an obvious (here at Promising Outcomes, anyway) truth: “In an era of workplace upheaval, companies that create...
by PO Dream Team | Feb 13, 2023 | Employee Experience, Employee Loyalty, Engagement, Insights, Internal Teams, Leadership, Research
Elevating the Digital Work Experience By Emily Berridge The digital work experience (DWX) has taken on new meaning over the last 2 and a half years; so much so, a recent article by Harvard Business Review (HBR) points out that the digital work experience is now so...
by PO Dream Team | Dec 21, 2022 | B2C, Covid 19, Data, Employee Experience, Insights, Internal Teams, Leadership
Consumer Duty…Stop & Think By Harry Cruickshank The FCA’s Consumer Duty (CD) is causing ripples throughout retail financial services (RFS). In the FCA’s own words, the new rules “require a significant shift in culture and behaviour, where they (firms)...
