by Cathy Fennell | Apr 3, 2017 | CX, Insights, Internal Teams, Key Accounts, Leadership, Salesforce Effectiveness, Stakeholder Alignment
Project Divorces Having Trouble With Your Partner? “Signed, sealed, delivered – I’m yours” sang Stevie Wonder and that suggests the beginning of a beautiful relationship. If only that were true for customer and supplier relationships, whether in projects or longer...
by Cathy Fennell | Jan 16, 2017 | B2C, Customer Loyalty, CX, Data, Engagement, Insights, NPS & CSAT, Research
Don’t Stifle Your Ability To Change! Sometimes, we just cant help ourselves can we?! In an effort to gather new ideas and make things better or simpler for our organisation andx customers, we put in so many checks and balances ( to make sure the change idea is...
