by PO Dream Team | Dec 21, 2022 | B2C, Covid 19, Data, Employee Experience, Insights, Internal Teams, Leadership
Consumer Duty…Stop & Think By Harry Cruickshank The FCA’s Consumer Duty (CD) is causing ripples throughout retail financial services (RFS). In the FCA’s own words, the new rules “require a significant shift in culture and behaviour, where they (firms)...
by PO Dream Team | Nov 23, 2022 | Covid 19, Employee Experience, Employee Loyalty, Insights, Internal Teams, Research
Gen Z – Risks and Opportunities By Emily Berridge Reports abound on the shifting of employees’ expectations since the pandemic. Our own research illustrates an overall shift in importance towards work life balance and providing a positive working climate in employees’...
by PO Dream Team | Sep 20, 2022 | B2B, B2C, Data, Insights, Internal Teams, Key Accounts, Leadership, NPS & CSAT, Research, Stakeholder Alignment
Nothing Compares To Certainty By Harry Cruickshank “If a man will begin with certainties he shall end in doubts, but if he will be content to begin with doubts, he shall end in certainties.”Francis Bacon (1561-1626) The Advancement of Learning Richard Feynman, the...
by PO Dream Team | Aug 20, 2022 | Data, Employee Experience, Employee Loyalty, Engagement, Insights, Internal Teams, NPS & CSAT, Research
Even Greater Expectations By Emily Berridge Culture; it’s a bit of a slippery concept. The Oxford English Dictionary definition of culture reads: “the customs and beliefs, art, way of life, and social organization of a particular country or group.” The importance of...
by PO Dream Team | Jun 13, 2022 | Covid 19, Data, Employee Experience, Employee Loyalty, Engagement, Insights, Internal Teams
Employee Expectations 2022 By Emily Berridge Scrolling through LinkedIn, the future of more widely accepted remote and flexible working practices, as well as an acknowledgment of employees and their wellbeing, seems to be here. Linkedin, Forbes and HRMorning all...
by Bill Fonvielle | Jan 25, 2022 | Employee Experience, Employee Loyalty, Engagement, Insights, Internal Teams, Leadership, NPS & CSAT
Understanding Employee Expectations to Reduce the Massive Costs of Turnover By Bill Fonvielle and Lynda Joeman In what is being referred to as the “Great Resignation” of 2021, extraordinary numbers of employees have been changing jobs or thinking about resigning in...
