by Cathy Fennell | Jul 16, 2018 | B2B, Engagement, Insights, Internal Teams, Key Accounts, Leadership, Salesforce Effectiveness
Purchasing Departments Are Human Too! Like many key account relationships, our deal had taken significant effort, negotiation and time to secure. Having finally had our proposal accepted by our client, a signature on the contract seemed like a mere formality. That’s...
by PO Dream Team | Jul 25, 2017 | Employee Experience, Employee Loyalty, Engagement, Insights, Internal Teams, Key Accounts, NPS & CSAT
The Psychological Contract Understanding what really matters to your people A guest contribution from Hatty Richmond The Psychological Contract is a term well known to organisational researchers and psychologists, but less recognised in the workplace. An example of...
by Cathy Fennell | May 14, 2017 | Insights, Internal Teams, Key Accounts, Leadership, Research
The Case Of The Over-Engineered Solution? We heard of this story this week – a wonderful example of over-engineering a solution (excuse the pun) when your workforce may know an easier fix all along. A toothpaste factory had a problem. They sometimes shipped empty...
by Cathy Fennell | Apr 3, 2017 | CX, Insights, Internal Teams, Key Accounts, Leadership, Salesforce Effectiveness, Stakeholder Alignment
Project Divorces Having Trouble With Your Partner? “Signed, sealed, delivered – I’m yours” sang Stevie Wonder and that suggests the beginning of a beautiful relationship. If only that were true for customer and supplier relationships, whether in projects or longer...
